Not at fault? The appraisal is free of charge for you Response within 24 h Hamburg & surroundings
01

Secure the scene

Turn on hazard lights, put on a high-vis vest, place the warning triangle — on the motorway about 200 m, in built-up areas 50 m behind the scene.

02

Help the injured

Provide first aid, dial the emergency number 112. Always call the police if anyone is injured.

03

Call the police

If anyone is injured, with significant property damage, disputed fault, or unclear circumstances, dial 110.

04

Exchange details

Note the name, address, insurer, and licence plate of everyone involved. Take down contact details of any witnesses too.

05

Take photos

The scene from several angles, damage on all vehicles, final positions, skid marks, traffic signs.

06

Don't admit fault

No admission of fault at the scene — not even out of politeness. Sort it out later with attorney and insurer.

07

Call an appraiser

You have the right to an independent appraiser of your choice — the opposing insurer pays the cost.

08

Get an attorney

The attorney is also paid by the opposing side if the accident is not your fault. Legal-protection insurance is not required.

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